Betbisa Privacy Policy

When you use betbisa — whether you're registering an account, making a deposit, placing a bet, or simply browsing the platform — we collect certain information about you. This Privacy Policy explains what that information is, why we need it, and how we handle it.

Betbisa takes data privacy seriously. We collect only what we genuinely need to operate the platform and provide you with a safe, personalised experience. We do not sell your personal data to third parties, and we do not use your information for purposes beyond what is described in this policy.

By creating a betbisa account or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree with this policy, please do not use the betbisa platform.

Betbisa collects two broad categories of information: information you provide directly to us, and information we collect automatically when you use the platform.

Betbisa collects your personal information through several channels, depending on how you interact with the platform:

• Registration: When you create your betbisa account, you provide your name, mobile number, date of birth, and other required details directly to us.
• Transactions: When you deposit or withdraw funds, we collect the payment details necessary to process those transactions securely.
• Identity Verification: When we ask you to verify your identity, you may submit copies of government-issued ID documents. These are handled with the highest level of care.
• Platform Usage: As you use betbisa, we automatically collect data about your activity — which games you play, how long your sessions last, and how you navigate the platform.
• Cookies and Tracking: Our platform uses cookies and similar technologies to collect device and session data. See the Cookies section below for full details.
• Customer Support: When you contact our support team, we retain records of those conversations to improve our service and resolve disputes.

Betbisa uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was collected. Here is how we use the information we hold about you:

• To create and manage your betbisa account, including verifying your identity and age.
• To process deposits, withdrawals, and other financial transactions on your account.
• To provide customer support and respond to your enquiries and complaints.
• To detect and prevent fraud, money laundering, and other illegal activity on the platform.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To personalise your experience on betbisa — for example, showing you games and promotions that are relevant to your activity.
• To monitor your gambling activity and provide responsible gaming tools where appropriate.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To improve the betbisa platform based on how users interact with it.

Betbisa does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Full stop. However, there are limited circumstances in which we may share your data with trusted parties:

• Payment Processors: We share necessary financial data with payment service providers such as bKash, Nagad, and Rocket to process your transactions. These providers are bound by their own strict privacy and security obligations.
• Identity Verification Services: We may use third-party KYC providers to verify your identity documents. These providers process your data solely for verification purposes.
• Fraud Prevention: We may share data with fraud detection services to protect the integrity of the betbisa platform and its users.
• Legal Obligations: We may disclose your data to law enforcement, regulatory authorities, or courts where we are legally required to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of betbisa's business, your data may be transferred to the new entity. You will be notified of any such change.

In all cases where we share your data with third parties, we ensure that appropriate data protection agreements are in place and that your information is handled with the same level of care that betbisa applies internally.

Betbisa uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the betbisa platform. Betbisa does not use cookies to serve third-party advertising.

Betbisa takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and betbisa is encrypted using industry-standard SSL/TLS protocols.
• Passwords are stored as secure hashes — betbisa staff cannot see your actual password.
• Access to personal data within betbisa is restricted to staff who genuinely need it to perform their role.
• We conduct regular security reviews and vulnerability assessments of our platform infrastructure.
• Financial data is handled in accordance with payment industry security standards.

Betbisa retains your personal data for as long as your account is active and for a reasonable period afterwards, as required by our legal and regulatory obligations. Specifically:

• Account and transaction data is retained for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Identity verification documents are retained for the period required by applicable law, typically five to seven years.
• Customer support records are retained for up to three years after the last interaction.
• Analytics and usage data is retained in anonymised form for platform improvement purposes.

When your data is no longer required, betbisa securely deletes or anonymises it. You may request early deletion of your data in certain circumstances — see the Your Rights section below for details.

As a betbisa user, you have meaningful rights over your personal data. We take these rights seriously and will respond to any request promptly. Here is what you are entitled to:

To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days. Please note that some rights may be limited where we have overriding legal obligations — for example, we cannot delete transaction records that we are required to retain by law.

Betbisa is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created a betbisa account or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, betbisa will promptly investigate and, if confirmed, close the account and delete all associated personal data. We take underage access extremely seriously and have age verification measures in place to prevent it.

Betbisa may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you via email or through a prominent notice on the betbisa platform before the changes take effect.

The date shown at the top of this page indicates when the policy was last updated. We encourage you to review this page periodically. Your continued use of betbisa after any changes are published constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way betbisa handles your personal data, please get in touch with our team. We're available 24 hours a day, 7 days a week.

Email us at: [email protected]
Or use the live chat feature available directly on the betbisa platform for the fastest response.

For data-related requests specifically — such as access requests, deletion requests, or complaints — please include "Privacy Request" in the subject line of your email so we can route it to the right team quickly.